Frequently Asked Questions
How does billing work?
Geonode provides flexible billing options such as monthly subscriptions or pay-as-you-go plans. Our transparent billing process supports various payment methods and ensures automatic monthly renewals for continuous service.
What is your cancellation policy?
Our cancellation process is straightforward. Locate the "Billing" section and choose the cancellation option. Your subscription will remain active until the end of the current billing cycle, with no hidden fees. Once canceled, you will receive a confirmation email, and you can still enjoy the benefits of your subscription until the end of the billing period.
Can other info be added to an invoice?
Yes, we provide customizable invoices. You can add your company details or VAT number by contacting our customer support team. This ensures that your invoices meet your specific requirements.
Do you have static residential IPs?
Currently, we do not provide static IPs. However, we plan to introduce this service in the upcoming months!
Is there a free trial available?
We do not offer a free trial. However, we provide a 3-day trial for $6. This allows you to experience Geonode's products and assess how they align with your needs before committing to a subscription. You can sign up on our website to start your trial.
Can I have the invoice in Euros?
Yes, we can provide invoices in Euros upon request. Please contact our support team for assistance with currency conversion.
Why is the sticky session not responding after some time?
We use a smart system to keep your internet connection stable with one IP address while you use our service, ensuring a smooth experience. However, due to internet dynamics, we can't always keep the same IP address for your whole session. This doesn't happen often, but it can happen because of things we can't control. If you have connection issues, we recommend releasing the current sticky session and initiating a new one for a stable experience with our service.
Can I use your proxies for cracking?
No, engaging in hacking, cracking, or any illegal activity is strictly prohibited on our platform.
Can I use your proxies with streaming services?
While we do not recommend our current services for streaming purposes, you are welcome to try using them for this purpose.
Do you block any websites?
No, we do not block any websites, including survey sites.
What happens if I don't update my Payment Details?
Failure to update your payment information before the next billing cycle may result in service interruptions.
What happens when I update my Payment Details?
Upon completing the payment update process, your next billing cycle will be automatically processed.
What will happen with my Existing Credits?
Please contact our customer support team to inquire about your existing credits and their status.
How can I see my invoices?
To access billing history, simply go to the Billing tab in the dashboard and click on the Billing and invoices section.
Can I extend my subscription period since we faced downtime?
Unfortunately, we are unable to extend subscription periods as it may disrupt our system. However, we are committed to finding a suitable solution to compensate for any downtime you experienced. Please contact our support team for personalized assistance.
Can I add my credit card?
Yes, you can add your credit card details through the "Billing" section. Simply navigate to the "Payment method" tab to proceed with adding your card.
Can I upgrade my subscription?
Absolutely! You can easily upgrade or downgrade your subscription tier directly through your dashboard. Simply navigate to the subscription settings and choose the desired tier that best fits your needs. If you encounter any issues or require assistance, our support team is available to help you through the process.
Can I cancel my subscription?
Yes, you can cancel anytime. You can still use our service until the end of the billing period if you have unused bandwidth.
Can I use a different card for different subscriptions?
Yes, you can add up to three(3) different cards to your account for use with different subscriptions. However, please note that only one card can be set as the default payment method at a time. If you need assistance with managing your payment methods, please reach out to our support team for help.
What happens if I cancel my subscription and decide to re-activate the same plan?
You can easily re-activate your subscription through your dashboard or contact our support team for assistance.
Can I delete/remove an existing credit card?
Yes, you can remove an existing credit card from your account. However, please note that if the credit card is set as your default payment method, it cannot be removed. You can only delete non-default cards from your account. If you require assistance with removing a default card, don't hesitate to get in touch with our support team for further assistance.