Geonode Logo light

Frequently Asked Questions

Do you have static residential IPs?

We do not currently offer static IPs. We are planning to release this service in the coming months!

Can I have the invoice in Euros?

All invoices are in USD, we are unable to offer other currencies.

Sticky IPs going offline any moment. What's that about?

Sticky proxies have a maximum timeout of 60 minutes. Static proxies are the type of proxies that do not expire, we do not currently offer these. Currently, we recommend setting auto-replace to true and choosing a lengthy enough rotating interval for sticky connections when clients bring the offline issue up

Can I use your proxies for cracking?

No. Any hacking/cracking or illegal activity is strictly forbidden on our platform.

Can I use your proxies with streaming services?

We do not recommend our current services for streaming, you are welcome to try and use them for this purpose.

Do you block any websites?

We do not block any websites. Including survey sites.

What happens if I don’t update my Payment Details?

If you fail to update your payment information before the next billing cycle, you may encounter service interruptions.

What happens when I update my Payment Details?

After completing the payment update process, your next billing cycle will be automatically processed.

What will happen with my Existing Credits?

Please reach out to our customer support team to inquire about credits.

How can I see my invoices?

To access billing history, simply go to the Billing tab in the dashboard and scroll down until you see the Invoices section.

Can I extend my subscription period since we faced downtime?

Unfortunately, we can’t extend subscriptions as we will encounter a break in the system. However, we will find the right solution for you to compensate for the downtime so please reach out to our support team for manual assistance.

Can I add my credit card?

Yes, you can add your credit card details through the Billing tab.

Can I upgrade my subscription?

If you have subscribed after 15/2/22, you can upgrade and downgrade your subscription at any time. If you subscribed before 15/2/22, you won’t be able to upgrade/downgrade yourself at the moment. However, our support team will assist you with this manually. If you want to easily add bandwidth, you can subscribe to our “Pay As You Go” plan, where you can add as much bandwidth as you like.

Can I cancel my subscription?

Yes, you can cancel anytime. You can still use our service until the end of the billing period if you have unused bandwidth.

Can I use a different card for different subscriptions?

Yes, you can add as many cards as you want but only one will be the default card.

What happens if I cancel my subscription and decide to re-activate the same plan?

You can easily re-activate your subscription through your dashboard or reach out to our support team for help.

When will our technical issues be solved?

Our team is working on resolving the occurring issues as soon as possible. We will inform our users once everything is functioning as normal.

Can I delete/remove an existing credit card?

Yes, you can, but you have to make sure that your credit card is not your default card. In case of any extra support, our team is always available to help.