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FAQs

Subscriptions & Cancellations

FAQs about subscriptions, renewals, and cancellations.


Can I cancel my subscription?

Yes, you can cancel anytime. You can still use our service until the end of the billing period if you have unused bandwidth.

Can I extend my subscription period since we faced downtime?

Unfortunately, we can’t extend subscriptions as we will encounter a break in the system. However, we will find the right solution for you to compensate for the downtime, so please reach out to our support team for manual assistance.

Can I use a different card for different subscriptions?

Yes, you can add multiple cards, but only one will be set as the default card.

What happens if I cancel my subscription and decide to re-activate the same plan?

You can easily re-activate your subscription through your dashboard or reach out to our support team for help.

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