Fixing common issues
Frequent Authentication Pop-Ups
Fixing repeated authentication prompts when using a proxy.
Introduction
If you keep getting authentication pop-ups while using the proxy, like this
then follow these steps:
Troubleshooting Steps
-
Whitelist Your IP Address
If your IP is not whitelisted, the system will repeatedly ask for credentials.
How to Whitelist My IP -
Check Your Login Credentials
Make sure you are using the correct username and password for the proxy. -
Use an Authentication-Supported App
Some browsers or apps do not support proxy authentication properly. Try another browser.