Introduction

If you keep getting authentication pop-ups while using the proxy, like this Authentication Pop-Ups then follow these steps:

Troubleshooting Steps

  • Whitelist Your IP Address
    If your IP is not whitelisted, the system will repeatedly ask for credentials.
    How to Whitelist My IP
  • Check Your Login Credentials
    Make sure you are using the correct username and password for the proxy.
  • Use an Authentication-Supported App
    Some browsers or apps do not support proxy authentication properly. Try another browser.

FAQs