Subscription, Cancellations, Reactivation and Grace Period

This guide explains what happens when you cancel your Geonode subscription, how you can reactivate it, and what grace periods apply.
Understanding these timelines helps prevent loss of access or unused bandwidth.

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Canceling During Your Billing Period

When you cancel your subscription, it remains active until the end of your current billing cycle.

• You can continue using the service (including proxy access and any remaining bandwidth) until the period ends.
• You can reactivate anytime before the billing cycle ends — this cancels your cancellation and keeps your subscription active without interruption.

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After Your Billing Period Ends

Once your billing cycle ends and the subscription is fully canceled:

• You automatically enter a 5-day grace period.
• During this time, you can reactivate your subscription without losing data.

If you reactivate within the grace period:

• Your subscription is restored immediately.
• Any unused bandwidth is reinstated.
• Proxy access resumes without delay.

If you do not reactivate within 5 days:

• The subscription remains permanently canceled.
• Any unused bandwidth is lost and cannot be recovered.

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Failed Payments

If your payment fails:

• Access to proxies is temporarily paused.
• You have 5 days to update your payment method and fix the issue.
• If resolved within 5 days, your subscription continues as normal.
• If not resolved, your subscription may be canceled and remaining bandwidth forfeited.

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Summary

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If you need help managing your subscription or reactivating access, please contact:
➡️ Geonode Support